Privacy Policy
ISH Collective Pty Ltd t/as Inspiring Skin Health | Last updated: June 2026 Inspiring Skin Health is committed to handling your personal information — including health information — with care, discretion, and respect. This policy explains what we collect, how we use it, and how we protect it. ISH Collective Pty Ltd t/as Inspiring Skin Health (ABN [insert ABN]) operates this website and the skin health services described on it. We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act. Health information we hold is also treated as sensitive information under the Privacy Act, and is subject to additional protections. 1. What information we collect We may collect the following types of personal and health information: Personal information: your name, email address, phone number, and any other contact details you provide when enquiring about or booking a service. Health and skin information: skin concerns, medical history relevant to your treatment, medications, allergies, and other clinical information you share through consultations, the Skin Audit Tool, or our client intake forms. This is sensitive information under the Privacy Act and is handled with a higher standard of care. Booking and transaction information: appointment history, service records, and payment records (we do not store full credit card details). Website usage information: if you visit our website, we may collect non-personally identifiable information such as browser type, pages visited, and time on site through cookies or analytics tools (such as Google Analytics). You can disable cookies in your browser settings at any time. 2. How we collect your information We collect information directly from you when you: complete a contact or enquiry form on this website; make or manage a booking through our booking system; complete the Skin Audit Tool or a client preference quiz; attend a consultation or treatment at Inspiring Skin Health; subscribe to our email communications; or contact us directly by phone, email, or message. We do not collect personal information from you without your knowledge. 3. Why we collect your information We collect and use your personal and health information to: provide you with skin health consultations and treatments; manage your appointments and maintain your client records; develop and monitor your personalised treatment plan; communicate with you about your care, appointments, or enquiries; send you relevant updates or educational content (with your consent); improve our services and website; and comply with our legal and professional obligations. We will not use your information for any purpose that is unrelated to the services you have engaged us for, or that you would not reasonably expect. 4. Disclosure to third parties We do not sell, rent, or trade your personal information. We may share your information with third-party service providers who assist us in delivering our services, including: Booking and practice management software (Timely) — to manage appointments and client records; Email communications platforms — to send appointment reminders or newsletters you have opted into; Website and analytics providers — to operate and improve this website. These providers are required to handle your information only for the purposes we specify and in a manner consistent with this Privacy Policy. We may also disclose your information where required or authorised by law — for example, in response to a court order or regulatory requirement. We will not disclose your health information to another health provider without your consent, except where required by law or where it is necessary to prevent a serious and imminent threat to your health or safety. 5. How we store and protect your information Your information is stored securely in our practice management system and associated cloud platforms. We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. Where your information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it. 6. Overseas disclosure Some of the third-party platforms we use may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain standards consistent with the Australian Privacy Principles. By using our services, you acknowledge that your information may be transferred to and processed in countries outside Australia. 7. Your rights Access: you may request access to the personal or health information we hold about you at any time. We will respond to access requests within 30 days. Correction: if you believe any information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it. We will update your records promptly. Opt-out: if you have consented to receive marketing communications, you may opt out at any time by using the unsubscribe link in any email we send, or by contacting us directly. To make a request, please contact us using the details at the end of this policy. 8. Cookies This website may use cookies — small files placed on your device — to improve your experience and to gather anonymised analytics data. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality. 9. Complaints If you believe we have mishandled your personal information, we ask that you contact us directly first so we can work to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Office of the Australian Information Commissioner www.oaic.gov.au Phone: 1300 363 992 10. Changes to this policy We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. We encourage you to review this policy periodically. 11. Contact us If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us: Inspiring Skin Health ISH Collective Pty Ltd t/as Inspiring Skin Health Brisbane, Queensland, Australia Email: admin@inspiringskinhealth.com.au Phone: +61 407 012 704
ISH Collective Pty Ltd t/as Inspiring Skin Health | Last updated: June 2026 Inspiring Skin Health is committed to handling your personal information — including health information — with care, discretion, and respect. This policy explains what we collect, how we use it, and how we protect it. ISH Collective Pty Ltd t/as Inspiring Skin Health (ABN [insert ABN]) operates this website and the skin health services described on it. We are bound by the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained in that Act. Health information we hold is also treated as sensitive information under the Privacy Act, and is subject to additional protections. 1. What information we collect We may collect the following types of personal and health information: Personal information: your name, email address, phone number, and any other contact details you provide when enquiring about or booking a service. Health and skin information: skin concerns, medical history relevant to your treatment, medications, allergies, and other clinical information you share through consultations, the Skin Audit Tool, or our client intake forms. This is sensitive information under the Privacy Act and is handled with a higher standard of care. Booking and transaction information: appointment history, service records, and payment records (we do not store full credit card details). Website usage information: if you visit our website, we may collect non-personally identifiable information such as browser type, pages visited, and time on site through cookies or analytics tools (such as Google Analytics). You can disable cookies in your browser settings at any time. 2. How we collect your information We collect information directly from you when you: complete a contact or enquiry form on this website; make or manage a booking through our booking system; complete the Skin Audit Tool or a client preference quiz; attend a consultation or treatment at Inspiring Skin Health; subscribe to our email communications; or contact us directly by phone, email, or message. We do not collect personal information from you without your knowledge. 3. Why we collect your information We collect and use your personal and health information to: provide you with skin health consultations and treatments; manage your appointments and maintain your client records; develop and monitor your personalised treatment plan; communicate with you about your care, appointments, or enquiries; send you relevant updates or educational content (with your consent); improve our services and website; and comply with our legal and professional obligations. We will not use your information for any purpose that is unrelated to the services you have engaged us for, or that you would not reasonably expect. 4. Disclosure to third parties We do not sell, rent, or trade your personal information. We may share your information with third-party service providers who assist us in delivering our services, including: Booking and practice management software (Timely) — to manage appointments and client records; Email communications platforms — to send appointment reminders or newsletters you have opted into; Website and analytics providers — to operate and improve this website. These providers are required to handle your information only for the purposes we specify and in a manner consistent with this Privacy Policy. We may also disclose your information where required or authorised by law — for example, in response to a court order or regulatory requirement. We will not disclose your health information to another health provider without your consent, except where required by law or where it is necessary to prevent a serious and imminent threat to your health or safety. 5. How we store and protect your information Your information is stored securely in our practice management system and associated cloud platforms. We take reasonable steps to protect your personal and health information from misuse, interference, loss, unauthorised access, modification, or disclosure. Where your information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it. 6. Overseas disclosure Some of the third-party platforms we use may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers maintain standards consistent with the Australian Privacy Principles. By using our services, you acknowledge that your information may be transferred to and processed in countries outside Australia. 7. Your rights Access: you may request access to the personal or health information we hold about you at any time. We will respond to access requests within 30 days. Correction: if you believe any information we hold about you is inaccurate, incomplete, or out of date, you may ask us to correct it. We will update your records promptly. Opt-out: if you have consented to receive marketing communications, you may opt out at any time by using the unsubscribe link in any email we send, or by contacting us directly. To make a request, please contact us using the details at the end of this policy. 8. Cookies This website may use cookies — small files placed on your device — to improve your experience and to gather anonymised analytics data. You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality. 9. Complaints If you believe we have mishandled your personal information, we ask that you contact us directly first so we can work to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC): Office of the Australian Information Commissioner www.oaic.gov.au Phone: 1300 363 992 10. Changes to this policy We may update this Privacy Policy from time to time. The current version will always be published on this page with the date it was last updated. We encourage you to review this policy periodically. 11. Contact us If you have any questions about this Privacy Policy, or wish to access, correct, or make a complaint about your personal information, please contact us: Inspiring Skin Health ISH Collective Pty Ltd t/as Inspiring Skin Health Brisbane, Queensland, Australia Email: admin@inspiringskinhealth.com.au Phone: +61 407 012 704